Fractional Chief Experience Officer
Building businesses
from the journey up.
Matt operates at the intersection of business strategy and customer experience, where the gap between what a brand promises and what it actually delivers either builds loyalty or burns margin. He works with leadership teams who need that gap closed: thoughtfully, innovatively, and in ways that deliver meaningful value for all involved.
Crafting Experiences
Turn experience from a cost center into a growth engine.
With decades of experience leading teams and complex initiatives for world-class clients, Matt delivers CX value across a few core specialties.
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Identify The Opportunities
Identifying actionable intersections between corporate goals and customer aspirations.
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Design The Journey
End-to-end customer journeys that unlock meaningful value through exceptional experiences within real-world constraints.
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Connect Through Digital
Strategizing, designing, and building the digital products and platforms that connect and elevate those journeys in a differentiated, ownable, and profitable way.
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Test, Learn, and Leap
Continuous measurement and optimization alongside bold, evolutionary leaps. Knowing when to iterate and when to make the bigger move.
Building Organizations
Designing more than deliverables.
The best customer experiences are built on great employee experiences.
Clients
Trusted by leaders.
B2C
- American Express
- Ariat
- Best Buy
- Domino’s
- HBO
- Logitech
- Microsoft
- Nike
- Vail Resorts
- Volkswagen
- Algenist
- B-Cycle
- Bark Box Inc
- Beats
- BILLSHARK
- Bolt Threads
- Brammo
- Breville
- Burger King
- City of Boulder
- ClearSpend
- Clinton Global Initiative
- Coke Zero
- Connected Financial Solutions LLC
- Dagne Dover
- dosist
- Driven Brands (Take5)
- Elevations Credit Union
- Finish Line
- Fortune Brands Innovations (Moen & Larson Doors)
- Haggar
- Kraft (Jell-O & Grey Poupon)
- Michaels
- Miller Lite
- NBC (The Tonight Show)
- Odell Brewing Company
- Old Navy
- OneMain Financial
- Outside Inc.
- Samsung
- Sprite
- The Hillman Group
- The Planetary Society
- Toca Boca
- Travelaer
- WOW!
- X (Twitter)
- Zappos
B2B
- Charlesbank
- Elevate Sports Ventures
- Fortune Brands Innovations (Moen & Larson Doors)
- LexisNexis
- QuantumBlack
- Techstars
- The Hillman Group
- WOW!
- X (Twitter)
- 4As
- AbCellera
- Ad Council
- AKQA
- Alphia
- American Express
- Apollo Program
- B-Cycle
- Barbarian Group
- Barkley
- BBDO
- Blinker
- Blue Sage Solutions
- Brammo
- Butler Shine Stern & Partners
- Civic Entertainment Group
- Climate Reality Project
- CoCollective
- Code3
- Concerned Children’s Advertisers
- Crispin
- Deutsch LA
- Doctorpedia
- Economic Space Agency
- Edelman
- Eleven
- Erich-Kallman
- EVB
- FCB
- Gale Partners
- Hearthside Food Solutions
- Hill Holliday
- I&CO
- Ivanti
- LegalShield
- letgo
- M&C Saatchi
- McCANN
- MDC Partners
- Media Arts Lab
- Microsoft
- Neptune Retail Solutions
- PAI Partners
- Pocket Outdoor Media
- R/GA
- Tecomet
- The Martin Agency
- The One Club
- The Planetary Society
- Uplight (Simple Energy)
- Whispir
- Work Market
- Zappi
- Zeus Jones
Full-Stack Matt
One engagement.
Unlimited expertise.
When you engage Matt, you're not just getting one person. Through his agency, Green Stone, he has partnered with hundreds of experts across every discipline that modern experience design demands.
That number is a small fraction of a broader talent network, cultivated over 23+ years of relationships with individual practitioners and firms across the industry. Whatever your challenge requires, Matt can build the team.
- 220+
- Subject Matter Expertshave already worked on projects with Green Stone
- 23+
- Years of Experienceaccelerates the speed and accuracy of insights and execution
- 120+
- Clients EngagedGreen Stone through the last 13 years
- ∞
- Matt's Gratitudethat he gets to do this for a living